Grievance Officer

Version 1.0 · Effective 29 October 2026 · Last updated 29 October 2026

This page explains how to raise a complaint with COKIQ, including complaints under India's Information Technology Rules, 2021 and the Digital Personal Data Protection Act, 2023.

1. Who to contact

Grievance Officer, Hostao L.L.C (operator of COKIQ). Email: grievance@cokiq.com. Postal address: Hostao L.L.C, 30 N Gould St, Ste 4000, Sheridan, Wyoming 82801, USA.

2. What you can raise

Complaints about how we handle your personal data, requests to access, correct or erase your data, withdrawal of consent, concerns about content or conduct on COKIQ, billing complaints that support could not resolve, and any other issue with our service.

3. How to file a grievance

Email grievance@cokiq.com with the subject "Grievance". Include your name, the email address on your COKIQ account (if you have one), a clear description of the issue, any ticket number, and screenshots or documents that help. We may ask you to confirm your identity before we act on a data request.

4. Our timelines

We acknowledge every grievance within 24 hours and aim to resolve it within 15 days of receipt. If we need more time, we will tell you why and when to expect an answer.

5. If you are not satisfied

If you are not satisfied with our answer, reply to the same email thread and the matter will be reviewed again by a senior member of the team. You also have the right to complain to the data protection authority where you live, including the Data Protection Board of India for users in India.