Is SLA available on all plans?
No. SLA is marked Enterprise only and should be defined in contract review.
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SLA Summary
SLA commitments are enterprise-only and must be defined in the customer agreement. This page explains the topics covered during SLA review.
Owner
COKIQ Operations
Last updated
2026-06-03
SLA scope
COKIQ does not present a universal public SLA for all plans. Enterprise SLA terms are handled through contract review.
- Service availability expectations
- Support response targets
- Incident communication process
- Escalation route
- Maintenance communication
Operational visibility
Buyers can inspect public operational routes before contract review.
- Status page
- Incident response summary
- Support policy summary
- Trust Center
- Contact route for enterprise review
Pilot validation
Enterprise buyers should validate reliability expectations during pilot rollout.
- Install on selected domains first
- Confirm script loading behavior
- Review consent logs and exports
- Validate support routing
- Confirm incident contacts
FAQ
Where can buyers monitor availability?
The public status page provides service health visibility.